Terms & Conditions riostar

Definitions

In this riostar Terms & Conditions document, the following words and phrases carry the meanings stated below:

• "Platform" refers to the riostar website accessible at riostar.app together with all services, products and features provided on it.
• "Member" refers to any individual who has successfully registered an account and been accepted by riostar as a platform member.
• "riostar" refers to the operator of the online betting platform operating under international licensing.
• "Real Money" refers to funds deposited by a member into their account for the purpose of betting.
• "Bonus Funds" refers to additional credits granted by riostar to members through various promotions, subject to the stated wagering requirements.
• "Betting" refers to the activity of placing wagers on games or sporting events available on the riostar platform.
• "Wagering Rollover" refers to the total wagering value that must be reached before bonus funds are eligible for withdrawal.

Member Eligibility

riostar only accepts registrations from individuals who meet all of the following eligibility requirements:

• At least 21 years old on the date of registration.
• Having full legal capacity to enter into a legally binding agreement.
• Registering in a personal capacity and not on behalf of any third party.
• Not on any active self-exclusion list, whether voluntary or by order of an authority.

riostar strictly prohibits individuals residing in jurisdictions where online betting activities are fully prohibited under local law from using this platform. The responsibility to ensure compliance with local laws rests entirely with the member.

Account Registration

Each member is only permitted to hold one account on the riostar platform. Multiple registrations by the same individual, whether using the same or different information, are strictly prohibited and may result in the closure of all related accounts and forfeiture of all funds held in those accounts.

During registration, members are required to provide accurate, complete and current information including:

• Full name as shown on MyKad or official identification document
• Valid identity card or passport number
• Accurate date of birth
• An active and accessible email address
• A valid Malaysian mobile phone number

riostar reserves the right to use the information provided during registration for identity verification purposes before processing any withdrawal. Members who provide false information may be considered to have committed fraud and their accounts will be terminated without compensation.

Deposits and Withdrawals

The riostar platform supports the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• DuitNow
• FPX / Online Banking
• ShopeePay
• Cryptocurrency: USDT, BTC, ETH

The minimum deposit is RM50 and the minimum withdrawal is RM50 per transaction. Withdrawal processing typically takes between 30 minutes and 3 hours depending on the payment method chosen and the time the request is submitted.

riostar reserves the right to carry out anti-fraud checks and identity verification before processing any withdrawal. In certain situations, processing may take longer. Members will be contacted via email or live chat if there are any issues with their withdrawal request.

All transactions are processed in Malaysian Ringgit (MYR). Cryptocurrency transactions will be converted at the prevailing market rate at the time the transaction is processed.

Bonuses and Promotions

riostar offers various promotions to registered members. Each promotion is subject to specific terms and conditions that must be fully complied with.

Welcome Bonus: New members are eligible to receive a welcome bonus of 150% on the first deposit up to a maximum of RM300. This bonus requires a wagering rollover of 20 times the bonus value before any withdrawal is permitted. Calculation examples:

• Deposit RM100 → Bonus RM150 → Balance RM250 → Required wagering rollover: RM150 × 20 = RM3,000
• Deposit RM200 → Bonus RM300 → Balance RM500 → Required wagering rollover: RM300 × 20 = RM6,000

The general conditions for all riostar bonuses are as follows:

• Bonuses may only be used for betting on the riostar platform and are non-transferable.
• riostar reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to manipulate the bonus system, including opening multiple accounts or collaborating with other members to exploit promotions without authorisation, will result in account closure and forfeiture of all bonuses.
• Only one welcome bonus is allowed per member, household, IP address or device.

User Responsibilities

Every riostar member is fully responsible for:

• Ensuring that all account information is accurate and kept up to date at all times.
• Keeping their account username and password confidential.
• Ensuring that no other individual uses their account without authorisation.
• Complying with all applicable laws and regulations in their jurisdiction of residence.
• Betting within their own financial means.

Members must notify riostar immediately via live chat or support email if they suspect their account has been accessed without authorisation or if there is any suspicious activity in their account.

riostar will not be held responsible for any losses resulting from unauthorised third-party use of an account if the member has failed to take reasonable steps to protect their account information.

Game Rules

All games available on the riostar platform — including online slots, live casino, sportsbook, Sic Bo and boxing betting — operate according to their respective game rules, which can be found in the platform's help section.

riostar uses an independently certified random number generation (RNG) system to ensure the fairness of every game round. Game results are final and cannot be disputed unless there is verifiable evidence of a technical fault.

In situations where a technical failure or system error prevents a game or bet from being settled correctly, riostar reserves the right to void the bet in question and return the wagered amount to the member's account. Any winnings arising from an acknowledged technical failure are void.

Personal Information Protection

riostar collects, processes and stores members' personal information in accordance with the Privacy Policy, which can be referenced in detail on our Privacy Policy page. The personal information collected is used for the following purposes:

• Member identity and age verification
• Processing financial transactions
• Compliance with legal and regulatory obligations
• Service improvement and user experience enhancement
• Account-related and promotional communications

riostar will not sell, rent or share members' personal information with third parties without consent, except as required by law or a valid court order.

Responsible Gambling

riostar is fully committed to responsible gambling practices and provides a range of self-control tools to help members manage their betting activity wisely:

• Deposit Limits: Members can set daily, weekly or monthly deposit limits through their account settings or by contacting customer support.
• Session Time Limits: Members can set game session time limits to control the duration of their betting activity.
• Self-Exclusion: Members who wish to take a temporary or permanent break can apply for self-exclusion. The exclusion period starts from a minimum of 30 days up to permanent exclusion.
• Self-Assessment: Use our self-assessment tool to honestly evaluate your betting patterns.

For more information on responsible gambling, please visit our Responsible Gambling page.

Account Suspension and Closure

riostar reserves the right to suspend or close any member account at any time with or without notice if:

• The member breaches any of the terms and conditions set out in this document.
• There is suspicion of fraudulent activity, money laundering or other illegal activity.
• The member is found to be under the minimum age of 21 years.
• The member opens multiple accounts.
• riostar is directed to do so by a regulatory authority or law enforcement body.

Members who wish to voluntarily close their account may do so by contacting customer support via live chat or email. Prior to closure, all active bets will be settled and any eligible real money balance will be returned to the member via the original payment method.

Limitation of Liability

riostar provides its platform "as is" and makes no warranties, express or implied, regarding continuous availability, freedom from errors or the suitability of the platform for any particular purpose.

riostar will not be held liable for:

• Any indirect, consequential or incidental losses arising from the use of the platform.
• Losses resulting from service disruptions caused by factors beyond riostar's control, such as network outages, natural disasters or government orders.
• Losses resulting from unauthorised access to a member's account caused by the member's own negligence.
• Betting decisions made by a member based on information they obtained independently.

In any event, the maximum liability of riostar to any member shall not exceed the total amount deposited by that member in the 30 days prior to the claim arising.

Amendments to Terms and Conditions

riostar reserves the right to modify, add to or remove any part of these Terms & Conditions at any time. Amendments will take effect immediately upon publication on the platform.

riostar will endeavour to notify active members of any material changes via email or in-platform notice. However, it remains each member's responsibility to review this Terms & Conditions page periodically.

Continued use of the riostar platform after any amendment is published will be deemed as full acceptance of the updated terms. If you do not agree with any amendment, you should cease using the platform and contact customer support to close your account.